Frequently Asked Questions
Everything you need to know about our personalized fashion and engraving services.
How long does the engraving process take?
Each piece is custom-crafted by our artisans. Please allow 3-5 business days for the engraving process before your order is shipped.
Can I return a personalized item?
Because engraved items are custom-made to your specifications, they are non-returnable unless there is a manufacturing defect or an error on our part.
What materials do you use for your jewelry and accessories?
We use premium materials including 14k gold, sterling silver, and high-grade stainless steel to ensure your engravings remain sharp and the metal stays tarnish-free.
Is there a character limit for engravings?
Character limits vary by product size. Generally, we recommend between 10-20 characters for rings and up to 50 characters for larger pendants or watches.
Do you offer international shipping?
Yes, we ship our personalized fashion pieces worldwide. International delivery typically takes 7-14 business days depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.